Infrastructure Services
The Infrastructure Services Division of the Department of Information Technology is comprised of the following Operational Units:
- Database Administration
- Server Administration
- Network Services
- Technical Operations
- Workstation Services
- IT Service Center
- Telephone Communications
Division Functions
- Managing and supporting the County-wide network infrastructure, including monitoring, security, configuration, and troubleshooting.
- Operating and maintaining OAKNet, the County’s fiber optic network that connects cities, villages, and townships to enable secure data and video communications.
- Administering and maintaining servers that support applications, infrastructure, file, and print services, including operating system upgrades, patch management, capacity planning, security monitoring, and antivirus protection.
- Supporting and maintaining legacy infrastructure systems.
- Researching, evaluating, and implementing emerging technologies and new systems.
- Establishing and maintaining standardized platforms and methodologies across cloud, compute, storage, networking, workstations, databases, and middleware environments.
- Administering application databases and related tools, including database design, security, performance tuning, monitoring, and reviews.
- Ensuring disaster recovery readiness, data protection, and data recovery capabilities.
- Providing 24/7/365 production operational support.
- Managing workstation deployment and support, including desktop software, peripheral configuration, maintenance, delivery, and issue resolution.
- Maintaining inventory control of all IT assets, including hardware, software, supplies, and accessories.
- Managing office and mobile phone devices and associated telecommunications services.