Cities, Villages, & Townships Training

Employee Development Opportunities for CVTs (Local Communities)

To foster intergovernmental collaboration, Oakland County Human Resources offers affordable training courses to local communities for their employees. These courses are designed to help organizations discover new and innovative approaches to improving efficiency while maintaining or enhancing current service levels.

Current Rates

• Half-day in-person sessions $90
• Full-day in-person sessions $125

Instructor-Led Courses

We offer up to 40 professional development courses that encompass the following competency areas: Interpersonal, Collaboration, Self-Management, Leadership, and Management/Supervisory skills.

Custom Training

Oakland County's goal is to work with local municipalities to provide training courses to their employees at a low cost. We are able to travel to local municipalities or host trainings on-site.

Contact us for costs, guidelines or more details at hrtraining@oakgov.com.

Training Course List

Training

Success in Customer Service  (Collaboration Skills)
Explore how you can provide the best possible customer service by discussing how mastering specific skills can lead you to successful interactions.

Goal Setting for Employees (Collaboration Skills)
Goal setting can unleash the hope of opportunity and the power of action. This half-day session offers a new take on SMART goals and explores the latest research regarding motivation and goal setting.

Conflict Resolution (Conflict Management)
Conflict is a natural part of human interaction and can occur in various situations.
Learning effective conflict resolution techniques can help build stronger relationships and increase efficiency in your job.

Difficult Conversations (Interpersonal Skills)
One of the most difficult parts of being in a supervisory or management role is having to initiate difficult conversations. These are often about things that go beyond us – interpersonal conflict between colleagues, performance issues, dress code, or hygiene. Talking about these things isn’t easy. Come practice a healthy communication model, identify and avoid common communication pitfalls in difficult conversations, and facilitate difficult conversations.

Effective Listening (Interpersonal Skills)
Effective listening can lead to clearer communication and build more effective relationships with your colleagues, manager, and clients. For leadership, effective listening can enable powerful coaching which can lead to better problem solving and team cohesion.  Come explore how to listen to understand rather than to respond. 

Fostering Accountability (Interpersonal Skills)
Join us as we dive into what accountability is, what it looks like, and how you can become an accountability champion. Participants will walk away with a deeper understanding of why accountability matters on both an individual and on a big picture level.

Critical Thinking: Unlock Analytical Potential (Interpersonal Skills)
Explore ways to deepen your critical thinking abilities, this training equips you to stand out on your team through decision making, ability to act, and problem solve.

Managing Time Effectively (People Management)
Improve your personal productivity and learn the basics of effective time management habits. Topics include how to effectively plan, organize and prioritize to increase productivity, reduce stress, and ultimately achieve a more balanced life.

Developing Emotional Intelligence in the Workplace (Social Intelligence)
Emotional intelligence skills are critical to workplace success and prove to be a key indicator of human performance and development. Practicing Emotional Intelligence through the four key dimensions of leadership will increase work satisfaction, create trust, and foster organizational commitment and loyalty.  Course content includes self-assessment, discussion, and case study analysis.

Emotional Intelligence: Mastering Anger Management and Self-Regulation (Social Intelligence)
Increase your self-awareness, look at Emotional Intelligence (EI), and explore the nature and physiology of anger when your brain perceives a threat. Practice strategies for managing anger and self-regulation during this course.  By interrupting our thought patterns, we can work toward better communication and resolutions. The course ends with stress management and relaxation techniques while examining how to build healthy resilience and coping mechanisms.

Overcoming Imposter Thinking (Social Intelligence)
Imposter thinking can affect anyone—no matter their social status, work background, skill level, or degree of expertise. Learn effective coping strategies, as well as how to empower others around you while cultivating a growth mindset and promoting a positive environment.

Engaging a Multigenerational Workforce (Social Intelligence)
In this training, we will explore the 5 generations that make up our current workforce, learn what makes them unique, find ways to encourage their strengths, and develop tools to help foster your multigenerational team.

Collective Bargaining Agreement (CBA) (Industry Expertise)
Examine a CBA (Collective Bargaining Agreement) and learn how to read one? A representative from the Labor Relations unit will discuss a broad overview of the two main Master Agreements with the IEBW and UAW. We will discuss the Grievance Procedure, Progressive Discipline, Arbitration, Management Rights, ULP (unfair Labor Practice) and our Zero Tolerance for Retaliation policy.

Workshops

Communication 101 Workshop (Interpersonal Skills)
Communication can be challenging in the world of emails, messages, texts, and conversations.  Learn the common pitfalls of poor communication, the downside to failed communication, and the winning strategy of communicating well.

Conduct an Effective Meeting Workshop (People Management)
We have all attended meetings that we leave questioning if there was even a point. Avoid that and learn how to conduct truly productive and effective meetings based on your goals, your team, and your leadership style. Through this workshop you will gain hands-on practice to ensure that all your meetings will be fruitful.

Feedback 360 Workshop (Social Intelligence)
Giving, receiving, and requesting feedback can be tricky to navigate and manage.  Learn to select words carefully, and place meaning behind those words.  What do we do with the feedback once it’s received? Explore how to implement suggestions and foster growth in our careers and lives?  Join us as we explore and practice feedback from multiple angles.

Master Stress and Resiliency Workshop (Social Intelligence)
Updated from: Manage Stress & Develop Resilience
Come gain an understanding of the relationship between mind and body in stress, the common causes of long and short-term stress, and techniques to deal with and reduce stress. Explore resilience and how to build and develop resiliency to reduce stress. Practice living your best, most balanced life.

Discover your Learning Style Workshop (Social Intelligence)
Come explore different learning styles along with brain dominance to maximize your potential and growth.  Come prepared to roll up your sleeves to discover your dominate style and to practice strategies that enhance your learning experience. Whether you’re a visual, aural/auditory, read/write, or a kinesthetic learner, you can make the most of your strengths.

Emotional Intelligence: Developing a Growth Mindset Workshop (Social Intelligence)       
In this session, learn how you can ensure your own success by cultivating a mindset that fosters growth. Leave with the tools you need to reframe your thinking, prioritization, and decision-making process.

Power Hours

Managing Up (Collaboration Skills)
This virtual, power-hour course explores how to effectively manage up through communication, collaboration, accountability, and intention. We will explore how to improve these skills and others, and how managing up is a valuable piece to being the best team member you can be.

Power in Collaboration (Collaboration Skills)
Explore tools, tips, and tricks of successful collaboration and how you can make it work for you.

Leading with Humility (People Management)
In the spirit of great leaders like Nelson Mandela, Winston Churchill, and Mother Theresa, we will dive into what sets apart these remarkable leaders. We will examine how they moved people to kindness and compassion, using humility and empathy. Sharpen your leadership skills in the Power Hour!

Leadership Training

Goal Setting for Leaders (Collaboration Skills)
Goal setting can unleash the hope of opportunity and the power of action. This half-day session offers a new take on SMART goals and explores the latest research regarding motivation and goal setting.

Change Management Strategies for Leaders (Conflict Management)
Updated from: Effective Leadership through Change Management
Change is inevitable. Leading change requires successful leaders to have a process for managing change. This course will provide strategies for overcoming resistance to change and steps to help successfully lead your team through the change process.

Communication for Leaders (Interpersonal Skills)
Updated from: Effective Leader and Communication
There’s a world of difference between managing and leading. Communication is more than what you say-it’s how you say it. Clear communication is among the most important tools of effective management. Communication for Leaders presents clear techniques to improve communication. Teaching you to talk, so people listen.

County Required Training for Interviewers (People Management)
The following training must be completed for any employee involved in conducting interviews. Course includes: Conducting a Hiring Interview, Writing Behavioral Interview Questions, Interview Questions to Avoid, Applicant Screening, Successful On-boarding, Understanding Unconscious Bias, and Overcoming Unconscious Bias.

Principles of Leadership I (Basics) (People Management)
Updated from: So, You’re the Leader
***STRONGLY RECOMMENDED within the first 2 years of becoming a leader***
Designed to provide new supervisors, managers, administrators, or anyone in a new leadership role with the tools needed to succeed.  Explore the art of delegating, scheduling team check-ins, following up, providing feedback, vision casting, building trust, fostering accountability, and leading with your dominant leadership style.

Engaging Employees (People Management)
Updated from: Motivating and Engaging Employees
Obtain a real-world understanding of employee motivation and engagement to build the emotional commitment level of your team. Employee engagement is a workplace approach resulting in the right conditions for all team members to give their best daily, commit to their organization’s goals and values, and contribute to organizational success while building an enhanced sense of well-being.

Employee Performance Review and Individual Development Plan (IDP) (People Management)
Designed for Supervisor level and above to understand the importance of Performance Reviews and IDPs, as well as how to navigate them in Workday.

Feedback 360 for Leaders Workshop (People Management)
Quality leaders understand that success hinges on quality feedback.  Explore how the giving, receiving, and requesting aspects of feedback will lead your team to thriving success. Increase your understanding of the delivery, the follow-up, and the outcomes of intentional feedback.